We help organizations manage, and communicate around crises – to protect their people, assets and reputation.
Crisis Preparedness – Ensure your organization is prepared for a crisis, with the right plans, processes, and tools in place.
Training & Crisis Exercises – Facing a crisis is daunting – ensure your people know what they will face, and have a chance to practice their response.
Crisis Prevention – Stop a potential crisis reaching crisis stage – Understand, map, and break down potential issues and risks.
Crisis Communication – In the fast-paced world of social media & 24hr news, it pays to be prepared. Ensure your communicators have the materials they need to react quickly.
Litigation Communications – Reputation isn’t dependent on the rule of law – you may win in court, but still suffer in the court of public opinion. Communicating effectively around ongoing ligation is vital.
Post-Crisis Review – Learn from past crises – understand what went well and areas for improvement, and update plans, processes and training to enhance your future response.
When a crisis hits, we act fast. We offer a round the clock crisis response via our 24/7 phone service – always on hand to provide strategic advice and support. We can help however you need – whether advice by phone, someone to join your crisis management team, or communications support.
- Strategy – What actions do you need to take, and how should you talk about them? We can provide senior strategic counsel for your leaders, and communications/media strategy support to your communicators
- Press office – We can provide additional staff to join your press office as media responders
- Spokesperson – We can act as your spokesperson for press conferences and media interviews
- Social media – In a crisis, social media becomes vital – as a tool to communicate your position, and as a way for stakeholders to engage with you. We can help you plan and execute your social media response.
- Content Development – We can prepare materials – messages, Q&A, press releases, statements, speeches etc.